Player Care
TBJILI Responsible Gaming
Keep TBJILI as entertainment only. Decide how much money and time you are comfortable using before you play, never chase a loss, and take a break when gaming no longer feels easy to control.
21+ only: play only when you are eligible
TBJILI is intended only for adults aged 21 and above. Do not register or play if you are under 21, and follow the rules that apply where you are located.
Keep account access, saved passwords and payment methods away from minors, especially on shared phones, tablets or computers.
Set a spending limit before the first game
Choose an entertainment budget before you start and treat that number as the maximum for the session or period you planned. Gaming money should stay separate from rent, food, bills, debt payments, savings and other essential expenses.
Do not borrow money to keep playing. If the amount you planned to use is gone, stop rather than increasing the budget because the session did not go the way you hoped.
Set a stopping time, not just a spending limit
Pick a stopping time before opening a game. Keep work, sleep, meals, exercise and time with other people separate from play, and use breaks to notice how long you have actually been online.
If you keep extending a session because you feel close to a win, frustrated by a result or reluctant to stop, that is a good reason to close the game and come back another day.
Never chase losses
A loss does not make the next result more likely to recover your money. Raising stakes, making another deposit or playing longer to “get back to even” can quickly turn a controlled entertainment budget into an open-ended expense.
When the thought becomes “one more round and I can recover it,” end the session instead of increasing the risk.
Promotions should fit your limits, not change them
A bonus, cashback offer, rescue reward or limited-time event is not a reason to deposit more or play longer than you already planned. Read the live terms on TBJILI Promotions before taking part.
If you would not make the deposit or play the qualifying amount without the promotion, skipping the offer may be the better choice.
Know the signs that it is time to stop
Take a break and review your gaming if you notice any of these patterns:
- spending more money or time than you planned;
- trying repeatedly to win back previous losses;
- borrowing money or using money meant for essential expenses;
- hiding how much you play or spend from people close to you;
- playing when you are angry, stressed, exhausted or under the influence of alcohol;
- letting gaming interfere with work, study, sleep, finances or relationships.
You do not need to wait for a serious problem before stepping away. Taking a break early is easier than trying to regain control after the limits have already been crossed.
Make the break a real break
When you decide to stop, close the game and move to something unrelated to gaming. Avoid immediately checking another promotion, searching for a different game or making another deposit “just to try once more.”
If needed, remove shortcuts or notifications that make it too easy to return while you are trying to take time away.
Keep control of your account and payments
Do not let another person use your account, and keep your password and one-time verification codes private. Review the payment and account information shown in your own account rather than relying on old screenshots or instructions copied from somewhere else.
If you need account help, use TBJILI Contact. Describe the issue without sending your password, OTP or full payment credentials.
If gaming no longer feels under control
Stop playing and take time away. If you want to know what account-control, restriction or break options are currently available, use TBJILI Contact or the help option available inside your account. Available controls may change, so check what is shown to you now rather than relying on an old guide.
Consider speaking with someone you trust or seeking qualified support in your area if gaming is affecting your finances, wellbeing, work or relationships. Asking for help early is a practical step, not something that has to wait until the situation becomes severe.
Responsible play starts before you log in
The easiest limits to follow are the ones decided before a game begins. Use TBJILI only when the time and money fit comfortably within the rest of your life, and leave the session when they no longer do.
For account questions, use Contact. You can also review the Terms & Conditions and Privacy Policy for additional site and account information.